Vanderbilt University Medical Center Finance

Matt Wolfe, Director – Patient Financial Services
Lisa Thurman and Barbara Norris, Sr. Administrative Assistant
3841 Green Hills Village Drive, Suite 200
(615) 875-2611
Patients with billing questions can call 615-936-0910

Patient Financial Services

What we do

Patient Financial Services consists of approximately 250+ staff located in Nashville and approximately 150 supplemental staff who provide support in five primary service areas, all of which are critical to the success of the Revenue Cycle. The five primary service areas include:

  • Central Registration and Insurance Management
  • Financial Clearance
  • Pre-Service Collections, Financial Counseling, and Outpatient Referral Assistance
  • Patient Liability and Customer Service
  • VUH/VCH Admitting and VUH/VCH ED Registration/Discharge

Patient Financial Services was created in September 2014 to provide one leadership structure to manage the above mentioned service areas for hospital and physician billing and collections. The service areas were located in multiple sites across Nashville until November 2015 when approximately 150 staff and management moved to newly renovated space in the Green Hills Office Building.

Patient Financial Services plays a critical role in the revenue cycle as these teams are involved in both front and back-end processes, allowing them to enhance the patient experience while striving to maximize revenue and accelerate cash collection. This team works closely with Patient Care Centers, Access Centers, and Contracting to serve as a resource and provide timely education on new initiatives and improved processes.